RMA# 3151 / Unit was refused by Culinary Products due to freight damage. Returned to Douglas to file claim. The top has a very deep puncture mark, both back corners are smashed, hole in condenser coil, and there is also internal damage. FedEx Freight paid the claim in full + freight = $3889.65. We will need to bring the damaged unit over to bldg. A for service to evaluate and repair. Service repaired on 10/2/26. Structural supports straightened and top was repaired with heat gun but still shows some damage. Unit is fully functional at this time. Sell as scratch & dent.