RMA# 3133 / Concealed damage-sent back to Douglas to file claim-unit is badly damaged-it is crushed and in pieces-may not be able to repair. Claim filed on return pro. FedEx Freight payed at maximum liability - $25.00 per pound + freight charges of $276.83 for a total of $5376.83. We were able to keep the unit. Will need taken over to service to see if it can be repaired. Service repaired damaged panels and ran through test cycles. Unit is fully functional at this time. Not used. Scratch & Dent.