Back of unit is smashed in "forked". Internal damage to compressor and water inlets and drain. Customer signed as damaged but kept the damaged unit-he said that the driver would not let him refuse the shipment. Sent back to Douglas to file claim. Damage noted on return as well. Claim filed. FedEx Freight picked up for salvage on 9/15/25. Claim paid in full + freight =$2534.36.