Spout stem is bent, the top is bent, back panel dented, and the corner is punctured. The box is destroyed. unit has been used. service cleaned and repaired. tested good = ready for sale - may have to put on showroom floor as out of box. Claim paid in full + shipping = $1498.12. Scratching/Denting. I'm listing this as used. Drafted on Shopify/Ebay - Gabriel